TuchaOffice Tariffs

Tariffs for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha (TuchaOffice) (hereinafter the Tariffs)¹

Comes into force from 01.01.2023

Table 01

Table 02

Table 03

Table 04

Table 05

Payment is made in the national currency of Ukraine — hryvnia in accordance with the terms of the Public Agreement (offer) for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha.

Notes

1. Tariffs may be changed by the Contractor unilaterally on the terms stipulated in the Public Agreement (offer) for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha

2. Hypervisor — hardware that provides simultaneous, parallel execution of multiple operating systems on the same computer. The hypervisor also provides isolation of operating systems from each other, resource sharing between different running operating systems, and resource management. 

3. Virtualization cluster — a set of independent computing machines that are used together and work as a single system to solve various tasks, such as improving performance, ensuring reliability, simplifying administration, and so on. Use of a cluster provides high data availability.

4. Virtual infrastructure of Tucha (TuchaOffice) by default includes basic technical support, virtual firewall,  up to 1000 Mbit/s port, VPN:IPSec/PPTP,  ability to install any software.

5. The cost of the extended level of technical support (server administration) is determined separately for each of the administered servers, based on:

A — cost of the extended level of technical support (server administration);

B — cost of components included in the current server configuration (CPU, RAM, disk space (HDD), provision and support of a dedicated IP address, additional disk space (hypervisor mode)/additional disk space (virtualization cluster));

C — cost of provision and maintenance of additional dedicated IP addresses from the main pool of addresses used by the administrated server;

D — cost of provision and maintenance of dedicated IP addresses with Ukrainian geolocation used by the administered server;

E — cost of provision and maintenance of dedicated IP addresses with foreign geolocation (if technically possible) used by the administered server;

F — cost of anonymity on demand (connecting to the network that provides anonymity).

6. Performed exclusively for the Virtual Infrastructure in virtualization cluster mode. Used when the amount of ordered snapshots of the virtual server image (Snapshot) is higher than the amount set by the Service Level Agreement. However, the cost of additional snapshots of the virtual server image (Snapshot) determined from the calculation:

, where

A - cost of additional snapshots of the virtual server image (Snapshot) (total),

B - number of GB of disk space (HDD) included in the current server configuration, including additional disk space,

C - number of snapshot copies of the virtual server image to save,

D - cost of additional snapshots of the virtual server image (for 1 GB, according to these tariffs).

7. The server monitoring consists in tracking such aspects of the server:

• response to ICMP echo-request (PING); 
• operation of SSH service;
• operation of HTTP service; 
• operation of MYSQL service;  
• operation of NRPE service; 
• amount of free disk space; 
• number of running processes; 
• level of processor utilization.

8. Licensing is based on the model "per core". 

Licensing principles:
Each core on the server that is licensed is subject to licensing;
Licenses are provided in packs – 2 (two) licenses in 1 (one) pack.

9. The minimal order is 50 GB. For clients who have ordered the Service, starting from 01.08.2017, the Service is provided under a separate agreement according to the tariffs for the provision of services for the provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaBackup).

10. System administration services mean the execution of the Customer requests regarding changes in the system software (hereinafter the Software) (operating system, system drivers, system utilities, system libraries, system services, language interpreters, database management systems) deployed in the Virtual Infrastructure.

The Contractor shall not interfere in the program code of software that is placed or provided by the Customer for placement in the Virtual Infrastructure, shall not analyze the code of such Software on errors and assumes no responsibility for any consequences of use and/or incorrect work of the Software.

When eliminating incidents and/or changes to the configuration of the System Software (operating system, system drivers, system utilities, system libraries, system services, language interpreters, the database management system) deployed in the Virtual Infrastructure, the Contractor is not responsible for the malfunctioning of such Software if the Software malfunction caused by the manufacturer of such Software.

11. Payment for the cost of services according to clause 1.2.1 of Table 05 is made a single time for each server for which the service is provided. If it is necessary to re-provide the Service due to changes to the Customer's Virtual Infrastructure (TuchaOffice) (configuration changes, software settings, etc.), the Service cost is paid again.