TuchaOffice Tariffs

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Tariffs for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha (TuchaOffice) (hereinafter the Tariffs)1

Comes into force from 01.01.2023

Table 01

No.

Name of services Unit of measure Billing unit Cost in the hypervisor2 mode in Euros for 1 month Cost in the virtualization cluster3 in Euros for 1 month
1. Provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaOffice)4
1.1. TuchaOffice 1 25,00 51,00
  Recommended number of users user 1    
  Central processing unit (CPU), core pcs. 1    
  RAM GB 1    
  Disk space (HDD) GB 25    
  Provision and maintenance of a dedicated IP address service 1    
1.2. TuchaOffice 2 30,00 60,30
  Recommended number of users user from 1 to 2    
  Central processing unit (CPU), core pcs. 1    
  RAM GB 1,5    
  Disk space (HDD) GB 30    
  Provision and maintenance of a dedicated IP address service 1    
1.3. TuchaOffice 5 40,00 105,00
  Recommended number of users user from 1 to 5    
  Central processing unit (CPU), core pcs. 1    
  RAM GB 4    
  Disk space (HDD) GB 50    
  Provision and maintenance of a dedicated IP address service 1    
1.4. TuchaOffice 10 75,00 203,00
  Recommended number of users user from 6 to 10    
  Central processing unit (CPU), core pcs. 2    
  RAM GB 8    
  Disk space (HDD) GB 100    
  Provision and maintenance of a dedicated IP address service 1    
1.5. TuchaOffice 20 145,00 399,00
  Recommended number of users user from 11 to 20    
  Central processing unit (CPU), core pcs. 4    
  RAM GB 16    
  Disk space (HDD) GB 200    
  Provision and maintenance of a dedicated IP address service 1    
1.6. TuchaOffice 30 225,00 555,00
  Recommended number of users  user from 21 to 30    
  Central processing unit (CPU), core pcs. 6    
  RAM GB 24    
  Disk space (HDD) GB 300    
  Provision and maintenance of a dedicated IP address service 1    

 

Table 02

No. Name of the service
and its components
Unit of measure  Billing unit Cost  
in Euros for 1 month
1. Provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaOffice) (additional services)
1.1. Technical support for the Virtual Infrastructure of Tucha (TuchaOffice)
1.1.1. Extended level of technical support (server administration)5 service 1 50% of the current cost of the administered server, but not less than 30,00 Euros
1.2. Snapshot of the virtual server6 GB 10 1,00
1.3. Monitoring of server operation7 service 1 10,00
1.4. Provision and maintenance of additional dedicated IP address from the main address pool service 1 2,00
1.5. Providing and maintaining of a dedicated IP-address from a third-party address range (if technically possible) service 1 10,00
1.6. Anonymity on demand (connecting to the network that provides anonymity) network interface 1 10,00
1.7. Additional disk space
(hypervisor mode)
GB 1 0,15
1.8. Additional disk space
(virtualization cluster)
GB 1 0,36

 

Table 03

No. Name of product SPLA/
2018
Product code Unit of measure Billing
unit
Cost in Euros for 1 month
1. Windows/System Center/CIS 2016
1.1. Microsoft® Windows Server Standard WinSvrSTDCore ALNG LicSAPk MVL 2Lic CoreLic8 Core Licenses (CL) 1 pack (Covering 2 cores) 9EM-00562 pack 1 24,00
1.2. Microsoft® Windows Remote Desktop Services (terminal access for one user) Subscriber Licenses (SAL) 6WC-00002 pcs. 1 10,20
2. Office
2.1. Microsoft® Office Standard Subscriber Licenses (SAL) 021-08183 pcs. 1 29,40
2.2. Microsoft® Office Professional Plus Subscriber Licenses (SAL) 79P-01747 pcs. 1 40,20
2.3. Microsoft® OfficeMultiLangPk ALNG LicSAPk MVL SAL Office Multi Language Pack 79H-00128 pcs. 1 7,80

 

Table 04

No.

Name of services Unit of measure Billing unit  Cost in Euros for 1 month
1. Provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaOffice)
1.1. Cloud storage9
  Volume Discount  
1.1.1. From 50 to 990 - GB 10 1,00
1.1.2. From 1000 to 1990 33% GB 10 0,67
1.1.3. From 2000 to 3990 50% GB 10 0,50
1.1.4. From 4000 to 7990 60% GB 10 0,40
1.1.5. From 8000 to 15990 67% GB 10 0,33
1.1.6. From 16000 to 31990 71% GB 10 0,29
1.1.7. From 32000 75% GB 10 0,25

Table 05

No.

Name of the service and its components Unit of measure Billing unit Cost in Euros
1. Provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaOffice) (additional services) 
1.1. System administration services10
1.1.1. System administration services (one hour) service 1 20,00
1.2. Data transfer services11
1.2.1. Assistance in transferring the Customer data to the Virtual Infrastructure service 1 In the amount of the current monthly cost of the Services, but not less than 30,00 Euros

 

Payment is made in the national currency of Ukraine — hryvnia in accordance with the terms of the Public Agreement (offer) for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha.

Notes

1. Tariffs may be changed by the Contractor unilaterally on the terms stipulated in the Public Agreement (offer) for the provision of services for the provision in temporary paid use of Virtual Infrastructure of Tucha

2. Hypervisor — hardware that provides simultaneous, parallel execution of multiple operating systems on the same computer. The hypervisor also provides isolation of operating systems from each other, resource sharing between different running operating systems, and resource management. 

3. Virtualization cluster — a set of independent computing machines that are used together and work as a single system to solve various tasks, such as improving performance, ensuring reliability, simplifying administration, and so on. Use of a cluster provides high data availability.

4. Virtual infrastructure of Tucha (TuchaOffice) by default includes basic technical support, virtual firewall,  up to 1000 Mbit/s port, VPN:IPSec/PPTP,  ability to install any software.

5. The cost of the extended level of technical support (server administration) is determined separately for each of the administered servers, based on:

А = (В + C + D + E + F) х 50%,
but not less than 30,00 Euros, where

 

 

 

A — cost of the extended level of technical support (server administration);

B — cost of components included in the current server configuration (CPU, RAM, disk space (HDD), provision and support of a dedicated IP address, additional disk space (hypervisor mode)/additional disk space (virtualization cluster));

C — cost of provision and maintenance of additional dedicated IP addresses from the main pool of addresses used by the administrated server;

D — cost of provision and maintenance of dedicated IP addresses with Ukrainian geolocation used by the administered server;

E — cost of provision and maintenance of dedicated IP addresses with foreign geolocation (if technically possible) used by the administered server;

F — cost of anonymity on demand (connecting to the network that provides anonymity).

6. Performed exclusively for the Virtual Infrastructure in virtualization cluster mode. Used when the amount of ordered snapshots of the virtual server image (Snapshot) is higher than the amount set by the Service Level Agreement. However, the cost of additional snapshots of the virtual server image (Snapshot) determined from the calculation:

А = B х C х D

, where

 

A - cost of additional snapshots of the virtual server image (Snapshot) (total),

B - number of GB of disk space (HDD) included in the current server configuration, including additional disk space,

C - number of snapshot copies of the virtual server image to save,

D - cost of additional snapshots of the virtual server image (for 1 GB, according to these tariffs).

7. The server monitoring consists in tracking such aspects of the server:

  • response to ICMP echo-request (PING); 
  • operation of SSH service;
  • operation of HTTP service; 
  • operation of MYSQL service;  
  • operation of NRPE service; 
  • amount of free disk space; 
  • number of running processes; 
  • level of processor utilization.

8. Licensing is based on the model "per core". 

Licensing principles:
Each core on the server that is licensed is subject to licensing;
Licenses are provided in packs – 2 (two) licenses in 1 (one) pack.

9. The minimal order is 50 GB. For clients who have ordered the Service, starting from 01.08.2017, the Service is provided under a separate agreement according to the tariffs for the provision of services for the provision in temporary paid use of the Virtual Infrastructure of Tucha (TuchaBackup).

10. System administration services mean the execution of the Customer requests regarding changes in the system software (hereinafter the Software) (operating system, system drivers, system utilities, system libraries, system services, language interpreters, database management systems) deployed in the Virtual Infrastructure.

The Contractor shall not interfere in the program code of software that is placed or provided by the Customer for placement in the Virtual Infrastructure, shall not analyze the code of such Software on errors and assumes no responsibility for any consequences of use and/or incorrect work of the Software.

When eliminating incidents and/or changes to the configuration of the System Software (operating system, system drivers, system utilities, system libraries, system services, language interpreters, the database management system) deployed in the Virtual Infrastructure, the Contractor is not responsible for the malfunctioning of such Software if the Software malfunction caused by the manufacturer of such Software.

11. Payment for the cost of services according to clause 1.2.1 of Table 05 is made a single time for each server for which the service is provided. If it is necessary to re-provide the Service due to changes to the Customer's Virtual Infrastructure (TuchaOffice) (configuration changes, software settings, etc.), the Service cost is paid again.

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