How to work with the DirectAdmin web hosting control panel. A step-by-step guide

  1. Home
  2. Blog
  3. Instructions
  4. How to work with the DirectAdmin web hosting control panel. A step-by-step guide

In the previous article about the DirectAdmin web hosting control panel, we gave a general overview of the system and its purpose. Now let us focus in more detail on the functions of the software product and the algorithm of actions that the user usually needs to do when working with the panel.

About the difference in access with different types of support

Basic support

If the customer wants and has the technical resources to administer the remote server on their own or with the help of qualified system administrators, they can choose basic technical support. This means that we deploy a virtual machine, install a control panel on it, and transfer all access rights to the client:

  • full administrative access;
  • user access — in case the customer wants to create a separate account.

By default, the user receives access with admin rights. 

After we transfer the access details to the customer, this data is deleted from our media. The client is responsible for the operation of the operating system and software installed on the server. At the same time, we support system performance and are responsible for the operation of the physical infrastructure of data centers, the virtualization environment, and virtual equipment, and if necessary, we provide consulting assistance. Customers receive basic support for free.

Warranty support

If the customer needs our full assistance in the uninterrupted operation of the server and constant monitoring of its operation, warranty support is the perfect solution, which is free under certain conditions. With this type of support, we have administrative access, and we create a separate user-level account for the user.

In the case of warranty support, we are also responsible for the physical infrastructure of the data center, the virtualization environment, the virtual hardware, as well as the customer's operating system and software.

Now let us look at the typical sequence of steps that users usually do after logging into the hosting control panel, selecting the desired language, and configuring the interface — that is, the functions that we reviewed in the previous article.

Working with the functionality of the panel

Step 1. Adding a user without administrator rights

  • For servers with basic support 

The first step is to add a non-administrator user to host the user’s site without administrative rights. For this, you need to go to the Account Manager section and select Add New User.

When adding a user, you should specify the new user's desired login, password, email, domain name, and user package. In the item User Package --> Customize you can specify the limits that will be used by the created user, as well as the number of email accounts and the number of databases. In general, in this item, there is an opportunity to configure all the functionality that can be used by the user without administrator rights.

By default, there are unlimited, unless you use user package settings.

  • For servers with warranty support

First, we create a user account in the server control panel. To do this, you need to specify the account name, password, email address, domain, and user package. If there is a specific domain, we specify it when creating an account. Otherwise, we use the default value, since it is not possible to create an account without it. The user package is preconfigured in the control panel of Tucha technical support specialists.

Step 2. Login to the server control panel

  • For servers with basic support 

After creating a new user, you need to go to the section Account Manager --> List Users, click on the name of the created user (login), and then click on the button Login as and enter the login.

It is also possible to enter the control panel from the standard login page: https://server_address:2222. After creating a user account, you can also use it to log in to the web hosting control panel on this page.

  • For servers with warranty support

After the account for the user is created, the client receives access details to the contact e-mail address specified by them. An administrator can still log in under the user account using the control panel capabilities if there is a need.

All subsequent steps are the same for both basic support and warranty support servers.

Step 3. Adding additional sites

If the user needs to add additional sites, go to Account Manager --> Domain management and select Add New. When adding a new site, you can specify whether the website will use an SSL certificate, PHP and CGI. The PHP option is enabled by default.

Adding additional sites

Step 4. DNS Management

The user can configure the domain to full service of DNS settings by the server. To do this, you need to go to the section Account Manager --> DNS Management

DNS records with type NS show the NS settings to be specified in the Domain Name Registrar panel. After that, all subsequent actions with changing DNS should be carried out in the section Account Manager --> DNS Management. In this section, you can add, modify or delete DNS records.

If you plan to delegate the domain to the NS server of the DirectAdmin panel, you need to specify the appropriate address of the NS server in the domain control panel (usually the address of the NS server is specified in the same section Account Manager --> DNS Management). After that, all changes to DNS settings in the control panel will take effect. 

If the domain is not delegated to the NS server of the DirectAdmin control panel, all its settings remain in the domain control panel on the registrar's site, and the data displayed in this section of the panel will not affect the domain's operation.

Step 5. Installing an SSL certificate

Installation of the certificate is carried out in the section Account Manager --> SSL Certificates. In the upper part of the panel interface, in the item Domain, you should select the domain name for which you want to install the certificate.

If you need to install a free SSL certificate, you should select the option Get an automatic certificate from ACME Provider. In the ACME Provider section, we recommend choosing Let's Encrypt. The rest of the settings can be left unchanged (they are set by default), except for the subsection Certificate Entries — here it is possible to select subdomains for which the issued free SSL certificate will also be valid.

Also, at the bottom of the interface of this page, you can enable the option Force SSL with HTTPS redirect, which will automatically redirect the site to the HTTPS protocol.

Installing an SSL certificate

If the client has its own pre-generated SSL, you need to click on Paste pre-generated certificate and key and enter the necessary data in the fields Key (RSA) and Certificate (usually this is a chain from the contents of the .crt + ca.bundle files).


Step 6. Creating additional FTP accounts 

To create additional FTP accounts in the Account Manager section, select the FTP Management item and click the button Create FTP Account. On the page that opens, enter FTP username and password (it is possible to immediately generate a random password).

Creating additional FTP accounts 

When creating an FTP account, the user is given a choice of the home directory for the FTP account:

  • Domain is an FTP account with a root directory in the domain's home directory (one level above public_html).
  • FTP is an FTP account with the root directory in the public_ftp domain.
  • User is an FTP account with the root directory with a username in public_html.
  • Custom is an FTP account with the desired home directory.

If you need FTP access to all files of the account, we recommend you select the item Custom, leave the Directory line as default, and click the button Create.

Step 7. Adding a database

The user can add a database that will be used by a site or several sites or databases for each site.

To add a database, go to Account Manager --> MySQL Management --> and press the button Create Database. The database creation page will open, where you must specify the Database Name and Database User. By default, the database name and username are the same, thanks to the active option Same as database name.

The database prefix and the user prefix are required — the user's name (login) and the underscore.

Adding a database

If you need to upload an existing .sql dump to a specific database, in the Account Manager --> MySQL Management section, click the Upload Backup button, then Select Database and drag the desired file into the appropriate field for upload.

Upload Backup

Step 8. Adding mailboxes

The function of adding mailboxes is available in the section E-mail Manager --> E-mail Accounts.

By default, a mailbox is created for each domain, it is not necessary to delete it. To add a new mailbox, you need to select a desired domain name in the Domain item at the top of the panel interface and click the button Create Account.

On the page that opens, the user can specify the Username (mailbox name): for example, if you specify an example in the username, the selected domain will be added automatically after the @ symbol.

Also, the user needs to specify a password and mark the limit on the size of the mailbox in the field E-mail Quota (MB), or remove the limit by putting the appropriate mark next to the Max. In addition, it is necessary to set a limit on the number of sent letters per day in the field Daily Send Limit.

Adding mailboxes

We also recommend using the Enable DKIM (DomainKeys Identified Mail technology) option in the section E-mail Manager --> E-mail Accounts.

To check the statistics of sent and received letters, go to the section Use of E-mail section in the E-mail Management --> E-mail Accounts.

Step 9. Forwarding and filtering settings

The user has the option to configure the forwarding of letters from the mailbox to the desired email address. This function is available in the E-mail Manager --> Forwarders section by clicking the button Create E-mail Forwarder.

It is also possible to configure filters for incoming emails in the section E-mail Manager --> SPAM Filters.

Step 10. Creation of CRON jobs

CRON jobs are created in the section Advanced Features --> CRON Jobs -->  button Create CRON Job.

When creating a CRON job, you can specify the period of automatic execution of the task and directly the task or the path to the file (script) that will be executed. Usually, a CRON job consists of a path to a php interpreter and a path to a file (script) to be executed or a separate bash command, for example:


Step 11. Work with a file manager

The file manager is available in the section System Info & Files --> File Manager, after choosing this section, an interface of the file manager will appear. Site files should usually be placed in the directory domains --> the name of the domain directory --> the directory public_html.

Step 12. Work with logs and statistics

In the section System Info & Files --> Site Summary/Statistics/Logs --> Domain Statistics, user logs of requests to the site and logs of site errors are available to the user. Two sections are available for each of the domains:

  • Usage Log is a log of requests to the site. 
  • Error Log displays errors when executing site scripts.

Work with logs and statistics

In addition, in the section, there is the tab Usage Statistics which displays general statistics for the created account (traffic, disk usage, number of domains, subdomains, etc.). There is also the tab Account Settings, which contains information about the general settings of the created account in the system (IP address, NS records, and other data that are specified when creating an account in advanced mode through the User Package item).

Step 13. Mail and database management 

In the section Extra Features, the user can find the mail management Webmail: Roundcube and the phpMyAdmin database management interface.

To log in to phpMyAdmin, you should use the database username and password that was specified when the database was created as a login.

Step 14. Changing php versions

  • This feature is only available to users with administrator rights.

The user can add up to four versions of php with different modes of operation of each of them in the section: Extra Features --> Custom Build --> Edit Options. To do this, you need to be authorized with admin rights in the server control panel. 

In the item php*_release, you can select the desired php version, and in the item php*_mode, you can select the operating mode of the selected php version.

By default, the fastcgi operating mode is a connection between Apache web servers on the backend and Nginx on the frontend. This mode is considered the most productive for scripts. 

After adding the necessary php versions, you need to go to the item Update Software and click the button Update opposite the item with added new php version settings. After pressing the Update button, the installation of an additional version of php will begin (if it was not previously used on the server). Therefore, the additional version of php may not be available immediately, but after some time, when all the processes of its configuration are completed.


Getting to grips with the DirectAdmin web hosting control panel is easy, especially with our step-by-step instructions. By the way, this entire algorithm of actions is also suitable for users of email hosting. The functionality of the control panel is the same for users working on a dedicated server and for users of shared hosting. Check it out and use it!

And if you need specific help with the panel from our technical support service specialists, contact us at any time. We are always happy to help!

Related articles

In this post, we would like to take a look at DirectAdmin, an open API system from Canadian developers JBMC Software. We will tell and visually show the main functions of the panel and how to work with it. So, we hope that those customers who have not yet dared to get rid of another russian software product, after reading this material, will have the opportunity to make sure that DirectAdmin is a worthy alternative to the tools they are currently using.

Uninterrupted and fast hosting is the key to a high-quality website and corporate mail operation. In most cases, shared hosting in the cloud with a high level of fault tolerance and at an affordable cost is the best way to do this. 

We are now talking about another typical task — migration to the cloud of sites based on various CMS, particularly WordPress, Drupal, and Joomla. And we do this on several real-life examples of our clients. 

One of the most frequent requests to technical support is a question about tools for configuring a DNS domain zone. And now, we are going to tell you about the types of instruments for managing domain zones settings.

Fast site loading, smooth operation, and the ability to withstand a large influx of visitors are important for any resource, regardless of what CMS it runs on — WordPress, Joomla, OpenCart, Drupal, or any other. Among other things, high-quality cloud hosting will help you achieve high-performance indicators. Here we will tell you how much it costs to host a site based on popular CMS in the cloud from Tucha, how to transfer data, and what reliability and convenience advantages you will get.

Get a callback

Please check if the information in the phone number field is correct

Fields are required.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We use cookies.

We use tools, such as cookies, to enable essential services and functionality on our site and to collect data on how visitors interact with our site, products and services. By clicking Accept or continuing to use this site, you agree to our use of these tools for advertising and analytics.