Technical Support

What should I do immediately after purchasing a cloud? Where can I get access details, how to connect to a virtual server, and transfer the necessary programs and data? These and other similar questions may arise if you have ordered a virtual machine for the first time, and you start working in the cloud. 

Taking work data to the cloud and setting up remote access is a task with increased demand. If the customer needs a machine based on the operating system Microsoft Windows Server and the ability to connect more than two users to a remote desktop, then they also need a special software product for this — Microsoft Remote Desktop Services. In the article, we will talk about the key features of using the license: what it is for, what opportunities it provides, how to use the product, and how much it costs.

When users work on virtual servers, it is critical to end work sessions correctly. This has a significant impact on data security and integrity, as well as the performance of the server. In this article, we will take a closer look at what you should do before logging out of the server, how to end the session correctly, and what risks this will help you avoid in the future.

Our customers ask Tucha technical support this question from time to time. The need to block access to a specific user working on a virtual server based on Windows, or delete their account, may arise for various reasons. For example, if a specialist completes work on a project or a full-time employee is dismissed from a company. In this guide, we will show you how to block or delete it in just a few steps.

To find out on whose side the error is and how to proceed, we recommend tracing the route and ping intermediate nodes. Special tools will help you do this in just a few simple steps. In the article, we will look at the most simple and convenient, in our opinion, utility for finding a loss of connection with the server — Ping Tracer.

In the previous article about the DirectAdmin web hosting control panel, we gave a general overview of the system and its purpose. Now let us focus in more detail on the functions of the software product and the algorithm of actions that the user usually needs to do when working with the panel.

In this post, we would like to take a look at DirectAdmin, an open API system from Canadian developers JBMC Software. We will tell and visually show the main functions of the panel and how to work with it. So, we hope that those customers who have not yet dared to get rid of another russian software product, after reading this material, will have the opportunity to make sure that DirectAdmin is a worthy alternative to the tools they are currently using.

For safe operation, more and more companies entrust programs and data storage to the cloud. And this is reasonable since remote placement significantly reduces the risks of information loss or damage. At the same time, there are tools that help additionally strengthen data protection in case of force majeure. For example, if an office is raided by "robbers" who are hunting for important data. To protect information from unauthorized persons, we recommend setting up the alarm button mechanism in advance. We will tell you how it works and what benefits it has.

Connecting to a remote desktop is one of the most frequent requests when it comes to remote work organization. We give you a clear step-by-step guide on how to connect to a remote desktop using the RDP client, which is installed on all Windows operating systems from version XP and higher.

In this article, we describe in detail the features of each type of support from Tucha and help you figure out which one is suitable for solving certain tasks.

One of the most frequent requests to technical support is a question about tools for configuring a DNS domain zone. And now, we are going to tell you about the types of instruments for managing domain zones settings.

Safety and security of data is an urgent matter for any business. Unlike physical servers, clouds have much broader capabilities in this area. For example, you can completely restore a virtual machine disk "from the past". This is available thanks to a useful tool called snapshots.

A virtual router is a small virtual machine with special software. Its purpose is routing between a virtual private network (VPN) and the Internet. Actually, the virtual router provides the operation of this VPN connection.

We share useful information for users of virtual machines. Our clients often contact Tucha technical support service with a question about how to configure port forwarding to the server located in a private network...

Something like an introduction. My name is Volodymyr Melnyk, and I am a drug addict person who has been responsible for the technical aspects of our company for 13 years. Being not only a writer but also a reader to some extent...

Our cloud has its time machine, and it is called a snapshot. In other words, the system state at a specific point in time.