Bitrix24 box in the cloud. How to transfer and how much it costs

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The box version of Bitrix24 is a popular product that helps many companies effectively organize their business. To make work with Bitrix24 box more comfortable, and keep all the accumulated data safe and handy, you have to pay special attention to the choice of hosting.
We offer to place the Bitrix24 box version on the virtual servers of Tucha. There are several reasons to choose us. First of all, we do provide excellent hosting, and over the past few years, we have become experts in Bitrix24 hosting. Second, Tucha is the recommended hosting partner of Bitrix. There are also third, fourth, and so on. This is what our new article is about, as well as how to estimate the cost of solving such a task.

What is the Bitrix24 box?

First, a few words about the software product itself. The Bitrix24 box is a whole set of tools with a wide range of functionality that helps to optimize a company's work. 

It includes the following major components: 

  • CRM.
  • HD video calls.
  • Online office.
  • Tasks and projects.
  • Contact center.
  • Websites.
  • Shops.

The main feature of the Bitrix24 box is that you need your own server, or a server rented from a provider to host it. We recommend deciding on the rented virtual server for several reasons:

  • cloud does not require any initial investment;
  • data is securely stored far away from the office or even the country;
  • you can work in the cloud from anywhere in the world 24/7;
  • all resources are easily scaled.
The cost of placement the Bitrix24 box in the cloud

It is easy to calculate the cost of hosting on the virtual servers of Tucha. To do this, you need to answer two simple questions:

1.   Where is preferable to store the data in Ukraine or abroad? 

This determines based on which service the virtual machine will be deployed. It can be TuchaFlex+ or TuchaBit.  

TuchaFlex+ is a flexible virtual server with data centers abroad (mainly in Germany) and the guaranteed availability service of 99.9%. The service allows you to select any necessary resource configuration, such as the amount of RAM, the hard disk size, the number of processors, and IP addresses. TuchaFlex+ is scaled by adding any amount of resources.

If it is not critical to place data outside Ukraine, we suggest paying attention to TuchaBit service. The service capacities are located on the platforms in Ukraine, and the guaranteed availability of services is 99.0%. The virtual servers consist of blocks (units) of balanced configurations. One unit is 1 GB of RAM and 25 GB of hard disk storage. TuchaBit is scaled by adding the desired number of virtual units.

2.   What version of Bitrix24 are you going to place on a server? 

This answer will help you determine the appropriate virtual machine configuration. The number of resources that we offer for each separate version of the Bitrix24 box complies with the configurations that the software developer recommends.

Here is a specific example

Let us look at the cost calculations on the example of the CRM, the most popular Bitrix24 edition. For its hosting, we usually offer a virtual machine that costs 20 euros/month if you place the box on Ukrainian platforms, and 30.50 euros/month if you choose to place it abroad. Here and further prices are given with VAT (for those who need it). Payment for services is made in hryvnia at the exchange rate of the NBU on the first day of the current month.

Now learn more about what is included in the cost of both solutions.


TuchaBit servers consist of units. 1 unit is 1 GB of RAM and 25 GB of hard disk memory. Rent of such a unit is 9 euros/month. For the effective work of the CRM edition based on TuchaBit, we offer a server with two units. Add 1 IP address, its cost is 2 euros. And we get the virtual machine for 20 euros/month with the following configuration:

  • 1 CPU;
  • 2 GB RAM;
  • 50 GB SSD;
  • 1 IP address.

The price of the machine renting already includes the Windows Server Datacenter license and two full snapshots of each disk.


Now let us see what the cost of a virtual machine based on TuchaFlex+ for hosting the CRM edition consists of. The machine for 30,50 euros/month consists of the following components:

  • 1 CPU = 2.50 euros/month;
  • 2 GB RAM = 20 euros/month;
  • 30 GB SSD = 6 euros/month;
  • 1 IP address = 2 euros/month.

This price already includes two full disk snapshots. 

The configurations developed by us for each edition of the Bitrix24 box are initial. Most often, these resources are sufficient for comfortable work with the software product. However, if you need more resources later, you can easily add them to the virtual server.

Both at the start and during the process of cooperation, we analyze the clients' tasks and offer the best solution for each specific situation for any edition of the box version of Bitrix24.

How much does it cost to migrate the Bitrix24 box to the cloud

Our team provides the Bitrix24 box migration service for free. We will be happy to help you transfer the necessary data and settings to the Tucha cloud.

About data security

All our capacities are located in data centers that meet Tier 3 or higher security level. These data centers have duplicated main communication channels, such as the Internet, electricity sources, etc. It means that the system will be available even during repair work in the data centers.

Backups that also stored in the cloud complement the service and additionally protect your data from loss. TuchaBackup service will help you do this. It will securely place backups on the remote servers outside of Ukraine (mainly in Germany). The minimum configuration of the service includes 50 GB of cloud storage and costs 5 euros/month. In the future, if necessary, the storage volume can be easily expanded.

And what if you need even more security

In this case, we will recommend you to use advanced tools of information protection. Some of them are already provided in our services. For example, as already mentioned, for all clients of the TuchaFlex+ and TuchaBit services, we store the last two full snapshots of virtual machines' disks. If you need to create and store more snapshots, you can easily do this for an additional fee by simply contacting us.

You can also add other useful tools, for example:

  • Additional dedicated IP addresses with geolocation in Ukraine or abroad.
  • Ready-made server templates with enabled disk encryption.
  • Ability to encrypt communication channels.
  • Alarm button.
Is it possible to test the services

Before purchasing, our customers can test TuchaFlex+ and TuchaBit services for free within 7 days. This period is usually sufficient to evaluate the usability of virtual the servers and the quality of technical support of Tucha. At the testing stage, we will provide consulting support and, if necessary, help you transfer your data and existing settings to the cloud.

About technical support

It is important for each client that their server runs without downtimes and is available 24×7 even during heavy loads. The technical support service of Tucha works round-the-clock and does everything to ensure that the system works uninterruptedly. There are 4 types of technical support to choose from:

  • Basic. We provide it for free.
  • Permanent server administration. 50% of the server cost, but not less than 30 euros/month.
  • Hourly server administration. The cost of this type of technical support is 20 euros/hour.
  • Warranty support. We provide it for free on certain conditions. 

You can find out more about what features you will get with each type of support here.

About payment for services and closing documents

Although prices for all our services are linked to euros, payment is made in hryvnia. The rate is quite reasonable since the cost for the entire month is fixed at the NBU rate on the first day of each month. The price already includes VAT (for those who pay this tax). If you pay for services in Ukraine, the following options are available: 

  • payment account;
  • payment by bank card via Privat24 application or PrivatBank terminals;
  • LiqPay payment online.

For each client, we prepare all the necessary closing accounting documents, such as acts of completed work, tax invoices, original invoices, etc. We prefer e-document management, but we are still close friends of postal services, so if you need analog versions of documents, we will provide them.

Legal questions

Cooperation with us is based on the Public Agreement (offer). If the client needs a paper version of these documents, we will promptly provide the application for joining the Public Agreement.


Hosting the box version of Bitrix24 in the Tucha cloud is convenient, reliable, and profitable. Data is stored on the remote servers and can be accessed 24/7 from anywhere in the world. At the same time, the technical support team is always available and ready to help you transfer data and settings to our cloud.

If you also want to ensure the stable and secure operation of the box version of Bitrix24, or if you have additional questions, please contact us at or call +380 44 583-5-583. We will be happy to help you find the best solution for your task!

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Recently, we wrote about what CRM systems are, how they are useful for business and how to ensure the most effective operation of this kind of software. Now we would like to talk in detail about the most popular CRM system not only in Ukraine but also in the CIS countries — Bitrix24. And also, about how the cloud solutions from Tucha are beneficial for various tariffs of the box version of this software product.

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