Hosting the box version of Bitrix24 in clouds. User manual

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The box version of Bitrix24 requires reliable hosting. The quality and stable operation of the CRM system significantly depends on it, and consequently, to a certain degree, a team’s productivity. In order to always be sure of the uninterrupted operation of the software product, entrust the placement of the box to us since we are a recommended hosting partner Bitrix24. This annual certification ensures that Bitrix24 has tested the operation of the product on virtual servers from Tucha and recommends them for working with the box. And our instructions on how to organize hosting in the clouds from Tucha will help you navigate faster and implement a useful tool in your work.

Why hosting in the Tucha clouds

"Why the cloud, and not a local server in the office?"

Data storage security, stable access to it under any conditions, and mobility are the indicators that we consider when it comes to hosting. You can argue for a long time about the reliability and convenience of working with local servers, but the advantages of virtual machines speak for themselves:

  • fault tolerance and indicators of guaranteed availability of services are at the level of 99.0-99, %, depending on the service and the territorial location of a data center;
  • secure storage thanks to the placement of capacities in data centers with Tier 3 security level or higher;
  • stable access to a workspace from any corner of the world;
  • simple scaling of resources according to current needs;
  • saving money on purchasing IT equipment and maintenance of its operability.

"Why Tucha?"

As we have already noted, Tucha is a recommended hosting partner of Bitrix24. This means that to ensure the most efficient operation of the box, we can configure a special environment on the virtual server called Bitrix Environment, which meets all the technical requirements of the software developer.

In addition, our CRM hosting services for the box include:

  • Remote data storage on reliable servers both in Ukraine and abroad.
  • Additional information protection thanks to the regular creation and storage of complete snapshots of each machine's disk. The cost of each virtual server already includes the storage of the last two snapshots. Why we need snapshots and how they are created, we explain in a special article.
  • The ability to strengthen the security of data storage thanks to the cloud backup hosting TuchaBackup and special information protection tools (we will consider this aspect in more detail later).
  • The best support and assistance of experienced IT specialists in 24×7 mode.

Important! We provide the migration service for the Bitrix24 boxes for free: we help customers to transfer their data and perform the initial configuration of the CRM in our cloud.

"And how much does it cost?"

You can calculate the approximate cost of renting a server yourself before you start. In the article "BitrixBitrix24 box in the cloud. How to transfer and how much it costs", we gave specific examples of calculations and told how to estimate the cost of solving the tasks for various editions of the CRM. The current prices for the most popular configurations based on all Tucha services are available on the website. Configurations can be flexibly configured.

Our team is always happy to find the right configuration for you and help you with the pricing. Even if you do not know which service to choose, just tell our specialists about your task, and we will organize everything.

"And what result will I get?"

After placing the box version of Bitrix24 in the clouds from Tucha, each client is guaranteed to receive the secure placement of their CRM system, stable access to it from anywhere in the world, and round-the-clock competent technical support from attentive IT specialists.

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What to do next

After deciding on placing the box on a cloud server and choosing a provider recommended by Bitrix24, we suggest following the procedure that we offer to our customers. It will help you not to miss any of the important steps and immediately organize high-quality work:

Step 1. Selection of the service and configuration.

According to the conditions of the task and the existing budget of the customer, the specialists of the Tucha Solution Selection Service will help you choose a suitable cloud service, considering the Bitrix24 box edition. So, you will get the necessary configuration that will allow you to work effectively with CRM. Note that we never offer too much, so the customers do not pay for excessive sets of resources. If it becomes necessary to increase the configuration over time, the necessary amount of resources will be is added within a few hours.

Step 2. Complementing the solution with supplementary data protection tools.

First of all, we are talking about backups. As for working with the box, there are several scenarios. One of them is to use the cloud backup of the CRM system, in the amount allocated according to the edition.

If for one reason, or another the customer needs to organize the storage of backups in another way, we recommend using a special service for storing backups TuchaBackup. It will help to place data in foreign data centers (mainly in Germany) and protect it from loss. The service starts from a 50 GB configuration and can be easily expanded. There is a separate article about how much it costs to store backups in the Tucha clouds.

You can also use additional features to enhance data protection (most of them are free). These can be:

  • additional dedicated IP addresses with geolocation in Ukraine or abroad.
  • pre-created virtual server templates with disk encryption enabled;
  • ability to encrypt communication channels;
  • use of alarm buttons.

Step 3. Selecting the type of support.

In total, there are four technical support options available, their features we described in detail in the article "All about Tucha technical support: types, features, cost, and why it is important".

For the Bitrix24 box users who host CRM in our cloud, there is a significant advantage — free warranty support for rented virtual servers. What are the advantages of this type of support? The specialists of Tucha take the machine on a special control to monitor its operation and quickly eliminate malfunctions if they occur. Warranty support (provided for free), as well as constant server administration (paid type of support), provides the most complete assistance to the server's performance from our part but it is available under certain conditions.

Another constant advantage is that the Tucha technical support team works round-the-clock and promptly processes requests at any time. We are always happy to provide an answer and competent assistance by email, phone or ticket system.

Step 4. Placing the Bitrix24 box in the cloud.

A real example of transferring the Bitrix24 box to the cloud for one of our clients will help you learn in detail about how the process happens step by step: from obtaining CRM system data backups to transferring access details to the client. And if the customer has just purchased a new box and wants to place it in the Tucha clouds, we are also happy to implement this project at the highest level.

We remind you that we provide customers with the transfer and initial configuration of the box version of CRM on our servers for free.

Step 5. Read the visual instructions for working with the virtual machine.

A useful guide for every user who is just starting to work on the server is in the article "First steps in clouds". It gives answers to a number of important questions: where to get access details to the machine, how to work with the server control panel and connect to it, how to create an additional full snapshot of the machine's disk with your hands, and much, much more. We sincerely advise you to always keep this manual at hand.

Such a step-by-step set of recommendations will help you get started with the box in the cloud faster and for sure will make this process more comfortable.


Hosting the box version of Bitrix24 CRM on a virtual server is a profitable solution in many respects: security of data placement, ease of access, stability of work. And so as to organize everything properly straight away, use the recommendations that are based on our experience with clients and work in reliable the cloud from Tucha!

Write us at or call +380 44 583-5-583, and we will be happy to solve your task. The Tucha team is in touch 24×7!

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