Extended Virtual Server Support Service

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Extended Virtual Server Support Service

What the difference between fully managed and unmanaged models is

When you become a client of a particular hosting company, along with server space, CPU resources, RAM, and a set of software, you get a certain level of support from the hosting company administrators. By default, installation and configuration of software, server optimization, installation of updates, user support is carried out by the client. But if the tariff plan includes extended support, you do not have to install OS and all the necessary programs, this will be the task of the hosting company. This is called a fully managed server.

Who benefits from using the extended support

To be able to independently maintain the server, the company must have a qualified system administrator who will maintain it 24×7. However, not every organization benefits from such a solution. Therefore, we usually recommend the extended support service to those clients who do not have a full-time specialist or a specialized trusted company and it can be ordered together with the main set of services.

Of course, fully managed VPS is a paid service. However, considering the advantages that it gives, more and more clients choose this form of service. The easiest way to understand the benefits of the system is to consider it in examples of typical hosting usage from our company.

Online stores. Online entrepreneurs are the most frequent customers who order the extended support service. For successful online trading, you need to be sure of the stability of the site through which purchases are made. In this case, extended support is a guarantee of a quick response to any problem that occurs inside the system and its prompt elimination. The result is the prevention or minimization of downtime, and for an online store, it is about saved money.
Small companies that promote their services over the Internet. Many small projects and startups in the initial stages of development simply do not have administrators who can monitor the state of their server, configure it and fix problems as they arise. For such clients, ordering fully managed VPS is the best solution: high-quality service for minimal money.
Any other projects that do not want to delve into the nuances of configuring servers and the corresponding software. If you are not confident in your skills or simply do not want to spend your efforts on server support, order the extended VPS support service and forget about possible problems with server administration or configuration.

What the service includes

Before ordering the extended support, you need to know what it includes – this is the only way to form an opinion on whether this service is needed or not. We include the following list of works in the concept of fully managed VPS:

optimization of the server and its separate applications. As a result, the server runs faster, which means that the probability of failures is lower;
professional installation of updates. The server software will always be up to date;
constant monitoring of server performance. You do not have to worry about failures or downtime in the VPS if you add the necessary resources in time;
security control. We make sure that malware cannot get access to your server and the data on it;
regular backup of critical data. The important information is always available for recovery;
round-the-clock professional support. If an emergency occurs, it will not be fixed by just a person-on-duty, but by a qualified specialist who can quickly understand and fix the problem.

Since the extended support works without interruptions and weekends in 24/7 mode, this allows you to achieve almost 100% server availability.

It is important to remember that once the fully managed VPS service is enabled, you should not make any changes to the server configuration yourself. It is better to do this through the company's specialists. Advanced support – it's convenient, simple, and reliable, we recommend it!

How much extended support costs

Not so much, if you compare it with the value that the client receives for their money. For most services, the cost of extended support is 50% of the cost of the rented server, but not less than 30 euros/month. Thus, for 1 euro/day, you get a whole team of highly qualified specialists in your company, who do everything to make your server work flawlessly. Agree, it is worth it.

For more information, please contact our specialists. We are always glad to see you and will be happy to answer all your questions.

Catch you later!

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